💰 Refund & Re-Order Policy
We aim to deliver your orders accurately, on time, and in perfect condition. However, if something goes wrong, we offer the following refund and re-order options.
🛠️ 1. Broken or Damaged Items
If your product arrives broken or damaged, you are eligible for:
- ✅ A free re-order of the same item
OR - 💵 A refund of 85% of the order amount
📸 You must provide clear photo or video evidence within 3 days of delivery.
🚚 2. Delivery Delayed More Than 15 Working Days
If your order is not delivered within 15 working days (excluding weekends and public holidays), you are eligible for:
- 💵 A 92% refund of the order amount
⚠️ An 8% deduction applies due to non-refundable payment gateway charges incurred in processing and refunding the transaction.
❌ 3. Customer-Initiated Order Cancellation
a) Immediately After Order Placement
- 💵 You may cancel and claim an 85% refund of the total amount.
b) Cancellation Between 5 and 10 Days After Placing Order
- 💵 You will receive a 70% refund of the total amount.
🛠️ Reason: Order may already be under manufacturing or procurement process, incurring costs that are non-recoverable.
🔁 4. Incorrect Item Received
If you receive a wrong product (different from what you ordered), you are eligible for:
- ✅ A free re-order of the correct item
OR - 💵 A 90% refund of the order amount
📩 Please notify us immediately with order details and photos. We will resolve the issue as quickly as possible.
📩 How to Claim a Refund or Re-Order
To initiate a refund or re-order request, contact our support team:
📧 Email: info@tfrbrands.com
📞 WhatsApp/Call: +447877183864
Please include your Order Number, reason for refund, and any supporting evidence.
